All help topics
Settings and account
Downloading everything
One ZIP with a spreadsheet of each list and every file you keep in ArtworkDesk, for your records or to move elsewhere.
The account Owner can download a copy of everything in one go: a spreadsheet of each list, and every file.
Making the ZIP
Go to Settings > Plan and billing and, under Download everything, click Make a ZIP of everything. It's put together in the background, so you can carry on working. We email you when it's ready, usually within a few minutes (a business with a lot of files can take an hour or more), and it appears on the same page with a Download the ZIP button. If it can't be made, we email you to say why.
You need to be signed in as the Owner to download it. Each ZIP is kept for 7 days, then deleted. Click Make a new one any time for an up-to-date copy.
What's in it
| Folder | What's there |
|---|---|
| spreadsheets | Orders, customers, quotes, products, stock (if you use it) and a file for each price book, as CSV files that open in Excel, Numbers or Google Sheets. They're the same as the files on Import and export, so they can be imported again. |
| files/orders | A folder for each job, with the customer's artwork and every mockup version you sent. |
| files/customers | Files kept on each customer's record. |
| files/products | Each product's templates and files. |
A README.txt explains the layout. If any files couldn't be included, files-not-included.csv lists them and why.
When an account is paused
The Owner can still make the ZIP while a payment has failed, and for 90 days after a paid account pauses. See Plans, billing and cancelling.
Still need help? In ArtworkDesk, open Support at the bottom of the menu and ask us: we can see your account, so there's less to explain. Not signed in? Contact us.