Asking us for help

If the guides don't answer your question, ask us. Open Support at the bottom of the menu, on any page.

Because you're signed in, we can see your business, your plan and the page you came from, so you don't need to explain your set-up.

Asking a question

1. Open Support and click New request.
2. Choose what it's about: - Something isn't working (a bug) - Help using the app - Feature request - Billing and plans - Account, team and sign-in - Importing, exporting or my data - Something else
3. Write a Subject and Your message. For something that isn't working, say what you did, what you expected and what happened instead.
4. Add Screenshots or files if they help: up to 5, 10 MB each (images, PDFs, text and log files, spreadsheets, Word documents, ZIPs and short videos).
5. Click Send.

We usually reply within one working day.

Following our replies

Our replies appear on the request in Support, and we email them to you too. When we've replied and are waiting for you, Support in the menu shows a number.

The list shows each request's state:

To answer, open the request and use Reply, or simply reply to our email: your reply is added to the request. When everything's sorted, click All sorted? Mark it as solved. A request we've answered closes by itself after two weeks without a reply; replying reopens it.

Who sees requests

You see the requests you raised. The Owner and Admins see every request from your business, so someone else can pick one up if you're away.

Not signed in?

Use the contact form, also linked at the bottom of every help page and our website. We email you a private link to follow the conversation.