What each status means

Every product line status, what your customer sees for each, and how an order's status is decided.

Product line statuses

Each product line moves through these statuses. Your customers see friendlier wording on their pages, shown on the right.

Status	What it means	Your customer sees
Awaiting artwork	You're waiting for the customer's design.	We need your design
Mockup to do	You have the artwork. Next, make the mockup.	Preparing your mockup
Awaiting approval	The mockup has been sent. You're waiting for the customer.	Mockup ready for you to check
Changes requested	The customer asked for changes. Make a new mockup.	Updating your mockup
Queued for production	Approved, waiting to start.	In production
In production	On one of your production stages.	In production
Ready to dispatch	Finished and ready to go.	Packing
Dispatched	Sent, or collected.	Dispatched
Cancelled	No longer being made.	Hidden from their order page

The first four are the design stages; a line can be edited while it's in one of them. From Queued for production onwards the design is locked.

How an order's status is decided

You never set an order's status yourself. It's the least advanced status of its lines, leaving out cancelled ones. For example:

One line In production and one Awaiting approval: the order shows Awaiting approval.
Everything dispatched except one line that's Ready to dispatch: the order shows Ready to dispatch.

An order is Dispatched only when every line has gone. If every line is cancelled, the order is Cancelled.

Overdue and rush

Overdue means the due date has passed and the order is still open. Overdue dates show in magenta, and the Orders list has an Overdue tab.
Rush is a tick box on the order. Rush jobs go to the top of the production board and are marked Rush on the orders list, the order page, the dashboard and production cards.

Still need help? Email [email protected] with your business's address and what you were trying to do.