Emails ArtworkDesk sends

Every email, when it's sent and who gets it.

All emails to your customers carry your logo or name, your brand colour and your contact details, and replies go to your reply address.

To your customers

Email	When it's sent
Please send your design for order JOB-1001	When you click Email artwork request (or Send again, then Email artwork request), or create an order with the artwork email ticked.
Your mockup is ready to approve, order JOB-1001	When you click Send mockup with the email box ticked.
Reminder: Your mockup is ready to approve, order JOB-1001	Automatically, after the number of days in your settings and again each time that many days pass, or when you click Send reminder or Remind.
Your quote Q-1001 from (your business)	When you click Email quote or Email quote again.
Your order JOB-1001 is on its way	When you record a dispatch with Email the customer with tracking ticked.

To your team

Email	When it's sent
(Name) sent artwork for JOB-1001	A customer uploads artwork.
Mockup approved: JOB-1001	A customer approves a mockup on their page.
Changes requested: JOB-1001	A customer asks for changes.
Quote Q-1001 accepted or declined	A customer accepts or declines a quote.
Join (business) on ArtworkDesk	Someone is invited to the team (sent to them).

See Alerts for who gets team alerts.

Things that don't send an email

So you're never surprised, these happen quietly: creating an order without the artwork email, adding artwork yourself, Mark as received, approving for the customer, moving jobs on the production board, cancelling a line, approving a quote or making an order from it, and quotes expiring.

If an email you send from a screen can't be sent, the action still happens and ArtworkDesk tells you, so you can copy the link and send it yourself.

Still need help? Email [email protected] with your business's address and what you were trying to do.