Plans, billing and cancelling

Open Settings > Plan and billing (or click your name, then Plan and billing). Everyone can see this page; only the Owner can choose a plan or change billing.

Plans

Every plan includes unlimited orders, mockups, quotes and customers. They differ mainly by the size of your team; Pro adds priority email support, and Business adds help setting up.

Pending invitations count towards your team size.

Your free trial

New accounts get 14 days free with everything in the Pro plan, and no card needed. A banner reminds you when there are 7 days or fewer left.

Choosing a plan during the trial keeps the rest of your free days, as long as more than two days are left: you enter your card now, and the first payment is taken when the trial ends.

If the trial ends without a plan, your account pauses. Every page takes you to Plan and billing until you choose a plan, and all your orders, customers and files are kept.

Choosing a plan

Click Choose (plan) and enter your card and billing details on the secure payment page. You can enter your VAT number there. When you return, your plan shows within a few seconds.

Card, invoices and changing plan

Click Card, invoices and cancelling to update your card, download invoices or cancel. To change plan, click Switch to (plan); the next bill is adjusted for the part of the month on each plan.

If a payment fails

You'll see a banner, and everything keeps working for 7 days while you update your card. After that the account pauses until payment is made.

Cancelling

Click Card, invoices and cancelling and cancel there. You keep access until the end of the month you've paid for, and the status shows Cancels at the end of the period. After that the account pauses; your data is kept, and choosing a plan again picks up where you left off.