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Getting started
Plans and what they include
Every feature and the plan it's on, team sizes and prices, the free trial, and what happens if you move to a lower plan.
ArtworkDesk has three plans. Every plan includes unlimited orders, mockups, quotes and customers. Pro adds the tools for a busier workshop, and Business adds more than one site or department, the API and white labelling.
| Plan | Price | Team members |
|---|---|---|
| Starter | £39 a month + VAT | Up to 3 |
| Pro | £79 a month + VAT | Up to 10 |
| Business | £149 a month + VAT | Unlimited |
Pending invitations count towards your team size. To choose or change your plan, see Plans, billing and cancelling.
The free trial
New accounts get 14 days free with everything in the Pro plan, including a team of up to 10. You don't need a card to start.
White labelling, the API and more than one site or department are Business features, so they aren't in the trial.
Orders and artwork
| Feature | Plans |
|---|---|
| Orders, job numbers, statuses and the order page | All plans |
| Asking customers for their design and their uploads | All plans |
| Mockups and approvals, including customers drawing on the mockup | All plans |
| The Design approvals page | All plans |
| Customer pages: order progress, mockups and quotes | All plans |
| Repeat orders, job sheets and packing slips | All plans |
| Custom fields | All plans |
| Tasks | All plans |
| Repeats: tasks, quotes and orders made for you on a schedule | Pro and Business |
| Artwork checks: how big a design prints, its colours, and warnings about low resolution and missing fonts when it arrives | Pro and Business |
| Reorders from customers: they ask to order something again from their order page | Pro and Business |
Production and dispatch
| Feature | Plans |
|---|---|
| The production board with your own stages | All plans |
| More than one site or department | Business |
| Production calendar and daily capacity | Pro and Business |
| Scanning job sheets and the scan station | Pro and Business |
| Stock and purchase orders | Pro and Business |
| Dispatching orders and dispatch emails with tracking | All plans |
| Royal Mail Click & Drop | Pro and Business |
Quotes, prices and customers
| Feature | Plans |
|---|---|
| Quotes and accepting and approving them | All plans |
| Price books and price lists for customers | All plans |
| Quote requests from your website | Pro and Business |
| Xero and QuickBooks draft invoices | Pro and Business |
| Products, with templates and files for customers to download | All plans |
| Customers, with several premises and finding an address from a postcode | All plans |
| Customer files | All plans |
Website orders and other systems
| Feature | Plans |
|---|---|
| Orders from Shopify and WooCommerce | Pro and Business |
| Importing Etsy orders | Pro and Business |
| Importing orders from any other shop with a spreadsheet | All plans |
| API and webhooks, including Zapier and Make | Business |
Team and account
| Feature | Plans |
|---|---|
| The built-in roles: Owner, Admin, Sales and design, Production | All plans |
| Your own roles | Pro and Business |
| Two-step sign-in, and requiring it for everyone | All plans |
| History of changes | All plans |
| Notifications and browser alerts | All plans |
| Dark mode | All plans |
| Reports | Pro and Business |
| Importing and exporting with spreadsheets | All plans. Importing stock counts needs Pro or Business. |
Your brand
| Feature | Plans |
|---|---|
| Your logo, colour and business details on everything customers see | All plans |
| Sending emails from your own domain | All plans |
| Your own email wording | Pro and Business |
| Your own domain, such as orders.yourbusiness.co.uk | All plans, for a one-off fee |
| White labelling: your brand only, with no ArtworkDesk name or logo | Business |
Support
| Feature | Plans |
|---|---|
| Priority email support | Pro and Business |
| Help setting up your account | Business |
Pages that aren't on your plan
You can still open them. Instead of the page, you see what the feature does, which plan it's part of and the plan you're on. The Owner gets a See plans button. In the sidebar, Stock and Reports show the plan they need, such as Pro.
Moving to a lower plan
Nothing is deleted. Everything you've made is kept, and comes back if you move up again. Until then:
- Extra sites and departments keep working. You can rename them and change their stages, but you can't add more.
- Your own roles keep working, and you can still give them to people, but you can't add, change or delete them.
- Everyone on your team stays, but you can't invite anyone while you have more people than the new plan allows.
- New orders from Shopify and WooCommerce aren't added.
- Repeats stop making tasks, quotes and orders.
- The quote form on your website stops working.
- Customers can no longer ask to order again from their order page.
- Your emails go back to the standard wording.
- Click & Drop, Xero and QuickBooks buttons go from orders and quotes, and nothing is sent automatically.
- API keys stop working and webhooks stop sending.
- Leaving the Business plan brings the ArtworkDesk branding back. Your own domain keeps working on any plan.
Still need help? Email [email protected] with your business's address and what you were trying to do.